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Contact Bulela Team

info@bulelacreations.co.za

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Terms & Conditions

Delivery

Free delivery is valid on all orders made online to the value of R600 or more. Any orders less than R600 will be charged at a flat delivery rate of R95 per delivery. International shipping is available on request.

All items will be delivered within 5-10 working days and all deliveries are done between 8am and 5pm Mondays to Fridays, excluding public holidays.

Bulela Creations shall not be liable for any losses, liabilities, costs, damages, charges or expenses incurred due to a delay in delivery as a result of circumstances beyond our control.

Shopping online

To shop with us you can either register a profile or make a once off order online. By shopping on our website, you acknowledge that you have read, understood and agreed to be bound by our Terms & Conditions.

Returns and Exchange

Simply mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request any returns/exchanges.

We trust that you will be satisfied with our items, but should it become necessary for you to return an item due to a manufacturing fault, we will be happy to replace the item or to credit the full amount of the items returned in the form of an online voucher and carry the related courier costs.

Should you want to exchange any item for a different size, we will gladly assist.

All returns and/or exchanges must be done within 10 days of your delivery.

We will gladly accept items that are unworn and not yet washed with the original Bulela Creations price tag attached and must be accompanied by the original Bulela Creations invoice.

We do not offer any inter-seasonal exchanges.

We do not offer any cash refunds, however vouchers may be issued and will be valid for a period of 6 months.

Returns can also be made at any of our Pop-Up Shops (See dates and venues on our website).

Payment

You can pay with any MasterCard of Visa Credit Card and EFT payments will also be accepted.

All credit card payments made online are processed by the PayFast Internet Payment Gateway and card holders may go to http://www.payfast.co.za to view the PayFast Security policy.

Privacy

We will be collecting personal information from you through our on-line store and website mainly to improve your shopping experience and for us to communicate efficiently with you at all times.

 

When you register an online account with Bulela Creations, we collect your information on a secure server. You will be asked to complete your name, e-mail address, billing and shipment information so that you don’t have to complete it again for any future purchases.

We do not share or sell any information you provide us with third parties unless we first obtain your consent.

You are entitled to inspect and or amend your details at any time.

Bulela Creations reserves the right to change, modify, add or remove any of the Terms and Conditions from time to time. Changes to the Terms and Conditions will become effective upon such changes being posted to the website. It is the User’s responsibility to frequently check our Terms and Conditions on our website for any changes or updates.